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Correct Answer: D) All of the above.
Correct Answer: D) Realpolitik.
Correct Answer: B) It fosters effective communication and mutual understanding.
Correct Answer: A) "Melissa told me you were telling everyone in the cafeteria that I wasn't good at basketball. I can't believe you would go behind my back _____ you know what, we are not friends anymore!".
Correct Answer: D) Smiling.
Correct Answer: D) "I know you want to play right now, but if you let me finish chatting with my friend, we can play in a little bit.".
Correct Answer: C) Prisoners dilemma.
Correct Answer: A) Talk to the person.
Correct Answer: A) Interpersonal.
Correct Answer: A) Co-ordinating.
Correct Answer: A) Conversatory mediation.
Correct Answer: C) Both parties should strive for a solution acceptable to both, leaving both feeling like winners.
Correct Answer: A) Work to rule.
Correct Answer: B) Horse trading.
Correct Answer: D) Ego.
Correct Answer: D) Listening.
Correct Answer: B) "I'm never going to see that guy again, so what will fighting prove?".
Correct Answer: C) Launching stage.
Correct Answer: E) Feelings message.
Correct Answer: A) A Communication.
Correct Answer: B) A Mediation.
Correct Answer: D) Avoiding.
Correct Answer: B) True.
Correct Answer: B) A Teamwork.
Correct Answer: B) Communicate in a way the other person is more likely to hear you.