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Conflict Resolution And Peace Studies Quiz 27 (30 MCQs)

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1. Which type of industrial action is displayed when workers follow the rules and regulations of the company exactly?
2. One side has all its demands met on one issue and the other has all its goals met on another issue. needs 2 separate incompatibility diagrams. this is:
3. Type of conflict:Two siblings fighting over who gets the remote control
4. What is one of the most extremely important skills in resolving a conflict?
5. At a baseball game, you accidentally bumped into someone and spilled his drink. Even though you apologized, he got angry and tried to start a fight because he thought you did it on purpose. You thought about it for a second, then walked away and got a seat further away from the field. Your friend caught up with you and said, "What are you doing? You didn't do it on purpose. Stand up for yourself. You can beat that guy!" What should you tell him?
6. Teens become independent and leave home is what stage
7. Assertion messages: "It made me feel special when you brought me flowers unexpectedly"
8. The process of sending and receiving messages from others is (a)
9. Intervention between conflicting parties to promote reconciliation, settlement, or compromise (a)
10. Ahmed had an issue with his manager. Instead of talking to him, he called in sick and stayed home today. Ahmed is using:
11. Conflict can be constructive as well as destructive.
12. Learning to effectively communicate, resolve conflicts and develop negotiation skills (a)
13. Which statement below would help most in any conflict resolution process?
14. Solution in which each side gives up something to reach an agreement
15. Responsibility means to have a ..... to do something
16. The first thing to do when resolving conflict with someone else is to:
17. Rosa Parks refused to give up her seat on the bus to a white man and was arrested for it. She was protesting this law that would force her to move to the back of the bus. This is an example of .....
18. Shawn notices that someone spilled paint on his backpack in art class. He thinks it was Michelle, and they start arguing about it. Michelle denies that she spilled the paint, and then Jaime says Michelle is a "dummy." Which of the following did Jaime do to make the conflict worse?
19. Being right should be the end goal when in a conflict.
20. ..... is the settlement of differences reached by mutual concessions.
21. A trade union is an association of employees that has been formed to protect and promote the interests of its members.
22. As a manager or employee, effective COMMUNICATION means .....
23. Which conflict resolution style seeks to find a middle ground and compromise between parties?
24. What is the final step in the Resolution Road Map?
25. How can you manage difficult conversations?
26. What does it mean to have boundaries in a friendship?
27. What is Negotiation
28. Where would you go if you have a workplace conflict?
29. We can infer that starting sentences with "you" in a conversation shows weakness in your arguments and can make the people you are talking with defensive
30. How is a friendship different from a relationship with a family member?
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