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Correct Answer: A) Remain calm and report the inappropriate language to fit in eh problem to the manger's boss.
Correct Answer: A) False.
Correct Answer: B) Conflict settlement.
Correct Answer: B) Self-Monitoring.
Correct Answer: D) Accommodation.
Correct Answer: D) Options a and c only.
Correct Answer: B) Conflict.
Correct Answer: B) Get the green light.
Correct Answer: A) It's important that listen to the other person and consider his or her point of view.
Correct Answer: B) Wait and cool off.
Correct Answer: B) False.
Correct Answer: A) Polite requests.
Correct Answer: B) Provoke.
Correct Answer: B) Working with opposite sides in order to resolve a dispute.
Correct Answer: C) Yes.
Correct Answer: D) Talk quietly about it.
Correct Answer: D) Sneakers.
Correct Answer: B) Reliable.
Correct Answer: A) Benefiting from agreements reached between two or more persons.
Correct Answer: D) Born that way.
Correct Answer: D) Antecedents.
Correct Answer: D) Persuasion.
Correct Answer: C) Deters.
Correct Answer: A) Frustrated.
Correct Answer: C) Cool and calm.