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Correct Answer: A) Empathy.
Correct Answer: B) True.
Correct Answer: C) Conflict.
Correct Answer: B) Help.
Correct Answer: C) Identifying issues and needs.
Correct Answer: C) Communication is open and direct, resulting in trust and acceptance rather than suspicion.
Correct Answer: A) Report Ashley to the human resources manager.
Correct Answer: C) Do Not ignore the problem, identify the conflict, communicate effectively, identify a solution, follow up.
Correct Answer: B) Settle, favor.
Correct Answer: B) Privately and calmly ask Priya about it.
Correct Answer: D) Problem-solving.
Correct Answer: C) Use an I statement to explain how you feel ('I feel _____ When you _____ can you Please _____ ').
Correct Answer: A) Conflict.
Correct Answer: B) Can I just make sure I've understood correctly?.
Correct Answer: C) Define the problem.
Correct Answer: D) Resolution is the ending of the story where the conflict is resolve in a non-violent way.
Correct Answer: D) Let Joe know that it's starting to bother him and ask him to stop.
Correct Answer: A) Threats and redundancies.
Correct Answer: B) Unhealthy.
Correct Answer: C) Competing.
Correct Answer: B) Loud.
Correct Answer: C) Makes everyone happy.
Correct Answer: B) Managing conflict.
Correct Answer: A) Avoidance.
Correct Answer: A) Common goal.