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Conflict Resolution And Peace Studies Quiz 39 (25 MCQs)

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1. What kind of absolutes should you avoid using in your complaints?
2. Conflict resolution promotes self-growth and builds _____
3. What is a win-win solution in conflict resolution?
4. Which style should I use when an issue is trivial, of only passing importance, or when other more important issues are pressing?
5. It is better to confront someone in private.
6. All of the following would make a conflict worse except:
7. Zahid has to give up on his point of view in a group meeting because he wanted to make sure his team members are all agreeing without delaying the project. This is an example of:
8. Why is being responsible so important?
9. There are different types of tanazaghats viz
10. During conflict resolution, what strategy can result in a win-win?
11. Resolving an industrial dispute by using an independent third party to judge and recommend an appropriate solution.
12. Conflict is a normal part of life.
13. A Conflict is a clash or a disagreement between two or more persons.
14. Sometimes it is necessary to interrupt.
15. Building a social network, setting realistic goals, accepting that some things are not within your control, making changes and taking care of yourself are all ways that a person can become more _____
16. When you agree or work with someone, you are _____
17. When two or more people disagree and argue it's called a _____
18. A new student has just been assigned to one of your classes. He does not understand how to do much of the work, but he tries hard to complete all of his assignments. He goes to the teacher and asks for advice. The teacher should
19. The second step in Conflict Resolution is
20. What distinguishes consensus building from majority rule in conflict resolution?
21. Resources are_____
22. _____ are statements that use I to express your thoughts, feelings, and ideas.
23. Read the note Tim left for Moby on the refrigerator door. Choose the sentences/sentence that show Tim understands Moby's point of view. Moby, I know you ate my sandwich. It must have been you, because Mom doesn't like mustard and Dad is allergic to tomatoes. I'm really upset, because I was saving that sandwich for tonight. I'm always super-hungry after ping pong practice. You ate my dinner. I realize you get hungry too, especially after chasing squirrels with Crusher and Bruiser. And I know you don't mean to eat my food; you just grab the first thing you see in the fridge. I just wish you would stop to realize that my tomato and mustard sandwich is an important part of my Tuesday night routine. Please don't eat it in the future, and I'll be sure to make another sandwich (with extra pickles) just for you. Thanks, Tim
24. What is one of the benefits of early mediation in the classroom?
25. Which is not a way to reduce conflict in the workplace?
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