This quiz works best with JavaScript enabled. Home > Peace > Conflict > Conflict Resolution And Peace Studies โ Quiz 33 ๐ Homepage ๐ Download PDF Books ๐ Premium PDF Books Conflict Resolution And Peace Studies Quiz 33 (20 MCQs) Quiz Instructions Select an option to see the correct answer instantly. 1. Which is a better outcome, a conflict spiral or a conflict cycle? A) Spiral. B) Cycle. Show Answer Correct Answer: B) Cycle. 2. Where political entrepreneurs compete for exclusive leadership of the referent group A) Consolidation phase. B) Competition phase. C) State elite formation process. D) Supremacy theory. Show Answer Correct Answer: A) Consolidation phase. 3. The cast coordinator of your school's upcoming musical variety show is not getting along with the backstage crew leader. In the past, they have not demonstrated the interpersonal skills necessary to work together. They seem to be spending more time trying to catch one another doing something wrong, rather than working out their differences. The conflict is drastically affecting the performance of cast members at rehearsals. As leader of this effect you would A) Listen to each of the team members, and then decide what they need to do to work together more effectively. Make it clear that they must solve the problem. B) Discuss the situation with both of them, but not take control or impose your solution on them. Help them to explore their solutions to the problem Make it clear that the problem must be solved. C) Tell the team members the problem as you see it. Outline the steps that need to be followed in order to alleviate the problem, and follow up to see that those steps are implemented. D) Let the team members know that you are aware of the situation. Ask them to take care of it. Observe and follow up after a while to see if the problem is resolved. . Show Answer Correct Answer: C) Tell the team members the problem as you see it. Outline the steps that need to be followed in order to alleviate the problem, and follow up to see that those steps are implemented. 4. The needs of each party are considered, to allow for a mutually agreed decision. A) Lose-lose. B) Win-lose. C) Win-win. D) None of above. Show Answer Correct Answer: C) Win-win. 5. "Hot Buttons" are strategies used for positive, clear communication in conflict resolution. Carefully read the "Hot Buttons" listed in the table and indicate corresponding Winning Colors\textregistered behaviors. Winning "Hot Buttons" Colors\textregistered W. Take a light-hearted/fun/action approach; Be willing to change and be flexible; Use humor and an easy-come easy-go manner; be spontaneous. X. Take a bottom-line approach; Explain directions step by-step; Look for law, order, and routine; be prepared. Y. Take a serious approach; show interest and patience; be calm; supply details and allow more time for decisions;use new and innovative ideas. Z. Take a friendly approach; show genuine concern and smile; allow them to express themselves; respect their feelings and show appreciation. A) W = adventurers; X = builders; Y = planners; Z = relaters. B) W = builders; X = planners; Y = relaters; Z = adventurers. C) W = planners; X = adventurers; Y = relaters; Z = builders. D) W = relaters; X = builders; Y = adventurers; Z = planners. Show Answer Correct Answer: A) W = adventurers; X = builders; Y = planners; Z = relaters. 6. Define respect: A) A form of criticism. B) A positive feeling of esteem followed by actions. C) A great song from long ago. D) None of above. Show Answer Correct Answer: B) A positive feeling of esteem followed by actions. 7. What are some effective communication skills that Aashi, Tisha, and Vanya can use in conflict resolution? A) Aggressive behavior, lack of empathy, nonverbal communication, and passive listening. B) Ignoring others, lack of assertiveness, verbal communication, and empathy. C) Active listening, empathy, nonverbal communication, and assertiveness. D) Talking over others, lack of assertiveness, nonverbal communication, and empathy. Show Answer Correct Answer: C) Active listening, empathy, nonverbal communication, and assertiveness. 8. The deadline is ..... A) How long the product needs to last. B) The date when the product or service needs to be completed. C) When the client wants you to start working. D) When you will get paid by the client. Show Answer Correct Answer: B) The date when the product or service needs to be completed. 9. Decide which conflicts are important to you, and avoid getting into the conflicts that aren't important. A) Take a break. B) Values. C) Pick Your Battles. D) Emotions. Show Answer Correct Answer: C) Pick Your Battles. 10. Which conflict resolution style would be the most preferred in a professional environment(such as an office, or classroom)? A) Compromising. B) Competing. C) Avoiding. D) Collaborating. Show Answer Correct Answer: D) Collaborating. 11. After conducting research and narrowing down the options to three possible solutions, what is the BEST way to decide which solution to choose? A) Pick the solution blindly from a bag. B) Ask one employee to decide. C) Choose the easiest one. D) Compare the pros and cons of each solution. Show Answer Correct Answer: D) Compare the pros and cons of each solution. 12. What is the role of a mediator in conflict resolution? A) To take sides and advocate for one party. B) To escalate the conflict. C) To facilitate communication and help parties find a solution. D) To make unilateral decisions. Show Answer Correct Answer: C) To facilitate communication and help parties find a solution. 13. What happens in a win lose solution? A) Each party gives up part of what they originally want. B) Only one person got what they wanted. C) No one got what they wanted. D) Everyone got what they wanted. Show Answer Correct Answer: B) Only one person got what they wanted. 14. Ask for clearance. A) Can we proceed with the project?. B) Should we drive through the green light?. C) Go ahead. I'll catch up. D) Why has the manager vetoed the project?. Show Answer Correct Answer: A) Can we proceed with the project?. 15. Who is the inventor of the Conflict Management Tool (TKI)? A) Keneth Cole เนเธฅเธฐ Ralph Lauren. B) Keneth Thomas เนเธฅเธฐ Ralph Kilmann. C) Karl Marx and Elon Musk. D) Romeo and Juliet. Show Answer Correct Answer: B) Keneth Thomas เนเธฅเธฐ Ralph Kilmann. 16. Choose the image that resolves the conflict A) . B) . Show Answer Correct Answer: A) . 17. "You can argue about facts all day, but everyone has a right to his or her own feelings."How does this sentence support one of the author's MAIN points? (a) A) It highlights the idea that feelings are one of the most important parts of resolving a conflict. B) It provides a reason that most people are not able to resolve their conflicts. C) It shows that there is more than one correct opinion in most conflicts. D) None of above. Show Answer Correct Answer: A) It highlights the idea that feelings are one of the most important parts of resolving a conflict. 18. A custom or belief is called? A) Tradition. B) Compromise. C) Stereotype. D) Conflict. Show Answer Correct Answer: A) Tradition. 19. Will intervening in conflicts generate security and order within the classroom? A) Yes. B) No. C) Depending. D) In most case. Show Answer Correct Answer: A) Yes. 20. We stated that many behaviors expected in the classroom are also expected in the workplace. What is an example of a behavior that is expected in both? A) Being on time. B) Being respectful. C) Producing great work. D) All of the above. Show Answer Correct Answer: D) All of the above. โ PreviousNext โRelated QuizzesPeace QuizzesConflict Resolution And Peace Studies Quiz 1Conflict Resolution And Peace Studies Quiz 2Conflict Resolution And Peace Studies Quiz 3Conflict Resolution And Peace Studies Quiz 4Conflict Resolution And Peace Studies Quiz 5Conflict Resolution And Peace Studies Quiz 6Conflict Resolution And Peace Studies Quiz 7Conflict Resolution And Peace Studies Quiz 8Conflict Resolution And Peace Studies Quiz 9 ๐ Back to Homepage ๐ Download PDF Books ๐ Premium PDF Books